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Of course, I wasn’t very much of an athlete. But even if I were, I’d say that hitting can’t be taught by a book. The skills involved are too complex and subtle, too internal; they can’t be expressed in words that can be put to much use.
This is a story I tell people who insist that knowledge can be codified, that humans are interchangeable. There are still many facets of life and work that are art not science, and wise managers understand how to manage both.
We are not machines.
That being said, we can build the social processes to facilitate knowledge exchanges between people — experts and novices, and even more importantly, build a culture that values shared learning.
— Larry Prusak: http://www.laurenceprusak.com/
